We have listed some frequently asked questions below. However, if you cannot find answers to your questions below, feel free to contact us and we would be happy to help you further.
Can I use plain paper labels in a thermal label printer?
No. Thermal printers require labels with a thermally sensitive layer that prints under pressure from a printer head. Paper labels are only suitable for use with a Thermal Transfer printer which uses a printer ribbon.
Does a certain type of font need to be used for printing extended code 39?
No, a regular code 39 font can be used. Code 39 uses pairs of characters which represent single encoded ascii characters. There would be an option for this on the device you are using. The code 39 specification outlines special character pairs and asci values. These can be accessed from www.almglobal.org.
When printing code 39 formatted fonts in an Excel spreadsheet, the resulting labels won’t scan. Why is this?
There are two main reasons why this might happen. The first is that you haven’t included a * at the beginning or end which is a requirement of code 39 symbology. This can be fixed quickly using the insert function in Excel. The second is that the font you are using could be too small and these are only effective with high quality printers. Barcodes can also be ‘cut off’ within cells resulting overlaps into adjacent cells.
My barcodes don’t scan very easily after being printed from my thermal printer. What’s the issue?
This could be happening for a number of reasons. Follow the guides below for potential solutions:
- Only use printer manufacturer approved ribbons
- If your label appears feint or has gaps or voids, clean your printer head or increase the heat setting
- The resolution of the barcode may not match that of the scanner. Try adjusting the size and re-scan
- Ensure that barcodes are printed in the correct direction. Make sure that labels are printed in picket fence format rather than ladder format
- Ensure that the print head is not defective. You can check this by conducting a test print. If black lines become broken, the print head requires replacement
Hand labelling guns
What is the correct way to load a Sato Kendo Labelling gun?
Watch the video here to find out more: www.asl-uk.co.uk/online-videos